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When you transact with Merchiful, your transaction is solely between you and Merchiful, a manufacturer who produces customized print on demand products. We are not a shipping company, so we facilitate the services of a third party courier whose main service is to deliver your product to you.
Our courier of choice for shipping in the Philippines is LBC, and FedEx Priority (3-5 day delivery) for shipping outside of the Philippines.
These couriers are third party companies that have no affiliation with, nor partnership with Merchiful. As such, Merchiful cannot be held accountable or responsible for any delays or disappointments you may have with their service or delivery schedule.
Once our couriers receive the product for delivery, we will not be held liable for any loss, damage, delay, or destruction of the product.
Customs, Duties and Taxes
You, the customer, are responsible for all taxes and duties (including VAT) imposed by your country of residence.
Merchiful is not responsible for any packages held by international customs agencies and it is not the responsibility of Merchiful to make the customer aware of these agencies and their actions. Please check with your country's customs office to determine their procedures and any potential charges.
For example, UK residents might expect a customs charge of at least 20% of the total cost of the purchase. Merchiful is not responsible for this payment. Your package may arrive at your local post office or delivery center and be held until pickup and payment is taken care of.
If your package is marked as undeliverable or returned to the sender, a reshipping fee will be required.
Customers are responsible for entering the correct shipping address and are encouraged to check them prior to submitting an order. Once a package has been shipped we cannot redirect it. Merchiful is not responsible for, nor able to refund or replace orders shipped to the incorrect address.
Wrong Item Received
In the unlikely event that you receive the wrong item, please contact us so we can fix it right away. In most cases, we will be happy ship you the correct item immediately at no additional cost to you.
Our Shipping Policy may change from time to time.
### Effective Date: June 28, 2020